General Terms and Conditions (GTC)

The general terms and conditions detailed below apply to all offers, sales and deliveries of the vehicle glass division of Saint-Gobain Hungary Korlátolt Felőlségű Társaság – hereinafter referred to as the Supplier – unless the Supplier authorizes a deviation from the terms and conditions in writing. Any general terms and conditions of the Customer shall only apply if the Supplier has expressly accepted these terms and conditions in writing. Orders placed orally, by telephone or via any electronic channel (webshop, e-mail) or agreements established in this way shall not be binding on the Supplier until such orders and agreements have been confirmed in writing. An express confirmation sent via any electronic channel (e-mail or webshop) shall also be considered a written confirmation. However, the Customer shall be obliged to accept the Supplier’s performance regardless of the confirmation, if it has been made in accordance with the order. These general terms and conditions are an integral part of any contract concluded between the Supplier and the Customer.

0. Webshop

The Supplier maintains a digital platform at the internet address https://www.sekurit-service.com (hereinafter referred to as the “Webshop”) and develops it in order to make it as easy as possible for users to identify, search, order and install products; and to facilitate post-purchase transactions in a user-friendly manner. The data made available to users on the Webshop are entirely the intellectual property of the Supplier, and the Supplier makes them available to facilitate the sale of the products it distributes. The Supplier may unilaterally restrict or deny access to the Webshop for business policy reasons or in the event of use for purposes other than intended use. In the event of restriction of the Customer’s user access, the Customer is not entitled to use the services available on the Webshop and the commercial conditions related to the use of the Webshop. Due to any disadvantages suffered by the Customer due to the restriction, the Customer may not claim any compensation, damages or any other compensation from the Supplier during the period of the restrictions and after their termination.

Based on the conclusion of the supply contract, the Supplier’s offer or the Customer’s order
a) Offer

The Supplier’s offers are not binding offers, unless their binding nature is specifically stated. The Supplier’s offer is always recorded in writing (sent by post or e-mail). The offer is binding for 15 days from the date of receipt of the offer by the Customer, unless the Supplier specifies a different period. An offer that has not yet become effective may be withdrawn. The withdrawal statement must be received by the other party or be known to it before the offer is accepted. Within 15 days of the submission of the offer – if the offer contains a different deadline, the Customer is entitled to accept the offer by confirming it in writing until the deadline indicated in the offer. In the event of unsuccessful expiry of the deadline, the offer shall be deemed to be binding, unless the offer also contains an additional deadline. In the event of a confirmation other than the offer, the delivery contract shall only be validly concluded if the Supplier accepts the Customer’s confirmation in writing.

b) Identification of products

The Customer is responsible for the unambiguous identification of the product to be ordered. The Supplier accepts the order if the product to be ordered is clearly identified. The product can be identified by the Supplier's own article number, the article number used by the vehicle manufacturer, the industry product code (EURO code) or by specifying the vehicle brand, model name, body type, year of manufacture and equipment, if this clearly identifies the product.

The Supplier does not undertake to be able to successfully carry out the identification in the case of any identification method used by the Customer that is different from the Supplier's own article number.

c) Identification service

The Supplier undertakes to identify the product based on the chassis number for a service fee paid by the Customer. For the identification of the product, the Supplier uses external service partners, which external service partners do not guarantee the accuracy of the data they provide. The Supplier therefore assumes no liability for any damage, loss, cost or other liability arising from the incorrectness of the data provided by the external service partner.

The identification service can be used by using the “VIN search” function on the Supplier’s webshop or by sending an e-mail to rendeles@saint-gobain.com. The Supplier interprets all messages from the Customer that contain a chassis number as a service request.

The Supplier charges the service fee only based on successful identification requests. In the event that the Customer requests identification for the same chassis number several times, the Supplier charges the service fee for the number of times that the Customer requests the same number of successful identification requests. The Supplier does not charge a service fee if the identification of the Customer’s order is unsuccessful, i.e. the product could not be identified based on the chassis number provided by the Customer.

The Supplier considers all identifications to be successful where the Supplier responds to the chassis number provided by the Customer with a part match, i.e. the name of the part and its properties (via e-mail or webshop in the manner corresponding to the submission of the identification request). The success of the identification is independent of the fact that the identified part is available in the Supplier's offer.

The fee for the identification service is included in the Appendix, which is an annex to these GTC. The service fee is charged separately to the Customer for each successful identification request.

The Customer is entitled to a refund of the service fee charged by the Supplier in accordance with the Appendix, if the product is ordered within 30 days using the "VIN search" function of the webshop, directly via the "VIN search" function or in the "VIN history" menu item, or if the Customer requests the product within 30 days in any way in the event of an e-mail identification request sent to the Supplier.

The Supplier is entitled to invoice the service fee and any refund amount separately from the ordered products to the Customer.

In the event of incorrect product identification, the full amount of the service fee shall be refunded to the Customer if the Customer sends a copy of the vehicle registration certificate of the affected vehicle to reklamacio@saint-gobain.com with reference to the order and attaches a photo of the affected vehicle that shows the ordered part and the vehicle registration number in an identifiable manner.

d) Order

The Supplier can accept orders placed by the Customer electronically (via the webshop or in a message sent from a registered e-mail address) or by telephone. The Customer's order is considered valid if the following data can be clearly determined from it:

Customer's name and/or customer identification code
Date of order placement
Name, code and quantity of the ordered products and services
Method of delivery of the goods (customer delivers or uses the Supplier's transport service)
Delivery address other than the default delivery address. If no delivery address is indicated, the Supplier will deliver to the default address.
transportation time, transportation method other than the general conditions
reference to a discount other than the general conditions
The Customer is responsible for the protection of his access data to electronic channels (including if he transfers them to a third party, makes them available or does not protect them with sufficient care), so the Supplier cannot claim that the order was not intended when fulfilling it. The Customer is also responsible for all damages arising in the Supplier's sphere of interest due to the inadequate protection of his access data, including primarily damages resulting from the damage to the Supplier's business secrets.

If the Supplier's offer includes the use of a special order form, reference code, etc., the Customer must use them or clearly refer to them. Otherwise, the Supplier is not obligated to do so, and the Customer cannot subsequently refer to them.

Orders placed for products (Belgian, factory, other manufacturers) purchased specifically on the basis of the Customer's order are accepted by the Supplier only in writing by sending an electronic message to rendeles@saint-gobain.com or via the webshop.

The Supplier is not liable for the fulfillment of the Customer's orders that have not been sent to the Supplier or that have been sent beyond the deadline specified in these GTC. The Supplier is not liable for damages resulting from the incorrect service of orders placed by the Customer incompletely or ambiguously. The Customer is solely responsible for problems resulting from the incorrect processing of orders not placed on the webshop, including the reimbursement of the Supplier's costs.

In the event of incorrect fulfillment, the Supplier is not liable for consequential damages.

2.  Fulfillment, without transportation service
The place of fulfillment of the order is the Supplier's premises at 1044 Budapest, Garam u. 3. In the absence of an agreement to the contrary, the Customer is obliged to transport or have the goods transported from the Supplier's premises at its own expense.

The fulfillment deadline undertaken by the Supplier is for informational purposes only, and failure to do so does not in itself give the Customer any legal basis for any penalty, default interest, compensation or withdrawal from the Supplier.

The time of fulfillment is the time when the goods are ready for transportation at the Supplier's premises. In the case of transportation by the Customer or its agent or representative, the Supplier is not liable for any damage incurred during transportation. The risk of damage passes to the Customer at the time when the goods are handed over to the Customer or the person entrusted with the transportation at the Supplier's premises. The Customer is not entitled to charge the Supplier with the cost of the transport provided by him/herself, unless the Parties have previously agreed to this in writing.

The Supplier assumes no liability whatsoever for the consequences of any excess weight arising in connection with the loading of the truck issued by the Customer or its agent.

Transport service
The Customer may request the delivery of the ordered goods to the Hungarian delivery address provided by him/her for the service fee specified in the Appendix. The delivery deadlines indicated in the Appendix are for information purposes only; the actual delivery date may differ from the indication due to traffic reasons. The Supplier assumes no liability for any damage arising from deliveries other than the indicated deadline.

In the case of transport in a wooden box (pallet), the Supplier retains ownership of the pallet and ensures its return. The customer is obliged to keep the pallet and protect its condition until the return.

In the case of glass parts of buses or special vehicles, as well as in the case of transport abroad outside of Hungary, the transport fee is determined individually.

In the case of individual requirements, the Supplier undertakes the transport based on an individual offer.

Handling of goods receipt and quantity complaints
The Customer is obliged to immediately report any quantity and/or quality complaints upon personal receipt at the Supplier's headquarters, upon receipt of the goods. In this case, neither quantity nor quality complaints noticeable upon receipt can be made subsequently.

In the case of transport organized by the Supplier, the Customer must immediately report the complaint in writing upon receipt of the goods at its own premises, on the accompanying documents and in the return function on the webshop, or in the absence of this, at the e-mail address reklamacio@saint-gobain.com. In the case of night delivery, the Customer must report any quantity and/or quality complaints by 9 a.m. on the day of delivery.

With the exception of personal receipt, the Supplier only accepts quality or quantity complaints in writing in the webshop's Returns function, or in the absence of this, at reklamacio@saint-gobain.com.

In the case of a quality complaint, the Customer must provide:

delivery note or invoice number

the ten-digit (Sekurit Service) article number

a photo of the logo

a photo of the entire windshield

a photo of the damage or product defect of the product complained about, where it is clearly visible
The time required to assess a quality complaint varies depending on the nature of the problem. The Supplier does not undertake any obligation to assess the deadline for assessing the complaint. However, it strives to the best of its ability to assess the cases within three weeks. If the quality complaint is accepted, the Supplier shall immediately credit the value of the deliveries affected by the defective performance. The quality complaint shall not have a suspensive effect on any payment or other obligations of the Customer to the Supplier.

If the quality complaint is rejected, the Supplier shall continue to keep the goods returned to it that are the subject of the complaint separately for 10 working days from the notification of the rejection of the quality complaint. If the Customer does not expressly decide on the further fate of the goods within 10 working days from the notification of the rejection, the Supplier shall consider this as a waiver of the goods and shall ensure that the goods are disposed of as waste. If the Customer requests the return of the goods, the Supplier shall undertake this against the delivery fee specified in the annex to these terms and conditions.

Return of goods
The Supplier accepts return requests exclusively via the webshop, or in the absence of such availability, in writing, by sending a message to rendeles@saint-gobain.com. The Supplier only provides the option of returning goods with a previously registered return request and the deduction of the following handling costs from the net purchase price according to the invoice, which option does not constitute an obligation on the part of the Supplier.

If the return request is reported within 3 days of delivery: a handling fee of 5% of the net purchase price, or 0% for customers with a valid Sekurit Partner contract;
If reported within 30 days: a handling fee of 10% of the net purchase price;
If returned within 6 months: a handling fee of 15% of the net purchase price;
Products purchased more than 6 months ago can be returned based on an individual agreement.
The Supplier will take back the product without charging shipping costs until the end of the 6th calendar month from the order, at the price according to the invoice, i.e. without deduction in the event of an error in the identification service performed by the Supplier.
If the Webshop is available, a handling fee of 2,000 HUF + VAT must be paid in addition to the above percentage handling fee for return requests not initiated via the Webshop.
The above return conditions do not apply to individual customer orders (the Supplier purchases the product expressly at the Customer's request). The Supplier will not take back goods delivered based on such orders.

In the case of adhesives and additional materials, return is possible within 1 month from the purchase, but in the case of products with an expiration date, no later than 60 days before the expiration date.

The Customer may use the Supplier's shipping service to return the goods. The fee for return shipments ordered in this way is the same as the service fee charged for delivery. The Customer is not charged a service fee if the product is returned due to a quality defect, incorrect performance or an error in the identification service.

The Supplier only accepts returns based on a previously registered return request and only products in perfect condition and packaging. The place of return of the goods is the Supplier's premises. In the case of return shipments organized by the Supplier, the quality control of the returned product also takes place at the Supplier's premises. If the goods returned to the Supplier's premises are damaged, the Supplier will refuse to accept the product back.

The Customer is responsible for packaging the returned goods in a way that adequately protects them from any damage that may occur during transport.

The Supplier excludes its liability for any damage to the product that may occur during the return of the goods.

Prices and payment terms
Invoicing is based on the prices valid at the time of order confirmation. If the Supplier provides other services in addition to the delivery or sale of the goods, the consideration for the services is also invoiced based on the prices valid at the time of order confirmation. The prices do not include the cost of transportation, packaging, loading and unloading, or any service used in connection with the order of the product. The prices are net prices excluding VAT, to which the Supplier will charge the VAT amount according to the valid regulations during the invoicing. Payment must be made in full without any deductions within the payment deadline indicated on the invoice after receipt of the Supplier's invoice. Invoice complaints are possible no later than 5 working days before the expiry of the invoice payment deadline. All costs related to payment are borne by the Customer. In the event of any delay in payment by the Customer, all discounts, bonuses, etc. between the Supplier and the Customer shall be void for all future deliveries. In the event of any delay in payment, the Customer shall be obliged to pay default interest at the statutory rate for each calendar day of delay and shall also bear all fees and costs incurred in collection. The delay shall commence on the first calendar day following the expiry of the payment deadline and shall continue until the full amount has been credited to the Supplier's bank account. The Customer shall also bear the costs of enforcing all legitimate claims of the Supplier - including the costs of collection, letter of credit, bill of exchange, bank guarantee, debt collection company, acting legal representative, etc. In the event that the Customer fails to receive the ordered goods either at the Supplier's or its own premises, the Customer acknowledges that the Supplier will invoice the consideration for the goods as a failure penalty based on the goods disposition and is entitled to claim a failure penalty in full equal to the purchase price.

Retention of ownership
The Supplier retains ownership of the delivered goods until the invoice is fully settled. In the event of late payment, the Supplier is entitled to request the delivery of the goods that are its property even in the absence of withdrawal from the contract.

Data management
The Customer expressly consents to the Supplier processing his personal and other data related to the delivery.

He also consents to the transfer of this data to a specialized business company in order to collect the outstanding amount in the event of a possible customer debt. The Supplier is entitled to transfer the personal data of the Customer or the natural person involved in the contact during the performance of the contract to another company belonging to the Supplier's group of companies, if the transfer of this data is necessary for the performance of the contract. The Supplier's data protection information is available on the Supplier's official website.

Force majeure
Natural disasters, war, mobilization, blockade, export and import ban, machine breakdown, strike, damage to the Supplier's assets caused by a crime and any event that cannot be prevented by the Supplier and which makes the performance of the contract impossible or disproportionately difficult, entitle the Supplier to withdraw from the contract or temporarily suspend the performance of the contract. If the performance of the contract arises due to any force majeure reason, the Supplier shall not be liable for any liability. The Parties undertake to inform the other party immediately in writing (by post or e-mail) in the event of force majeure.

Other
If there is a contradiction between the Supplier's accepted offer or the Customer's confirmed order and these general terms and conditions, the provisions of these general terms and conditions shall prevail. The Customer shall immediately notify the Supplier of any changes in its data. The Customer shall be obliged to compensate the Supplier for any damage incurred as a result of the failure to notify, and shall bear its own damage.

All documents duly sent to the Customer by registered mail with return receipt requested or other registered letter shall be deemed to have been delivered to the Customer even if the mail was not actually deliverable or the other party did not become aware of them. The date of delivery shall then be the fifth working day following the date of posting.

Issues not regulated in these general terms and conditions shall be governed by the Civil Code and other relevant legislation. The parties shall primarily attempt to resolve any disputes between themselves. In the event of failure to do so, the exclusive jurisdiction of the Budakörnyék District Court or the Székesfehérvár Court of Appeal shall be stipulated. The Supplier is entitled to unilaterally amend these General Terms and Conditions. The General Terms and Conditions can be viewed on the Supplier’s website. Any changes will also be published on the Supplier’s website.

Valid:

From February 1, 2025

1. Identification service (VINSearch) net fees (GTC 1.c) SUCCESSFUL QUERY FEE: 950 HUF REFUND IN CASE OF ORDERING THE IDENTIFIED PRODUCT: 600 HUF 2. Delivery methods and scope of service
GEOGRAPHICAL AVAILABILITYREQUIREMENT CONDITIONSDELIVERY DEADLINED ORDER DEADLINED INTERNAL REORDER-LEADER DEADLINENIGHT DELIVERYLagermax AED Hungary Kft service areanight deliverynext day 8:00 AM to 4:00 PMNEXT DAY DELIVERY

-
next day afternoon to 4:00 PM16:00:00SAME DAY DELIVERYBUDAPESTate by separate agreementnext day afternoon 4.00 to 9:30:003. Shipping fees (net)QUANTITY OF GLASS ORDERED TO A GIVEN DELIVERY ADDRESS IN A YEAR*OVERNIGHT OR NEXT DAY DELIVERYCOURIERDAY (BUDAPEST) DELIVERY SEPARATE AGREEMENTBASIC WINDSHIELDS AND REAR WALL SIDE GLASSCARGO WINDSHIELDS AND REAR WALL SIDE GLASSCARGO WINDSHIELDS <1003.100 Ft1.600 Ft3.100 Ft1.700 Ft900 Ft1.700 Ft101<3002.800 Ft1.400 Ft2.800 Ft1.400 Ft700 Ft1.400 Ft301<6002.500 Ft1.300 Ft2.500 HUF1,100 HUF600 HUF1,100 HUF601<2,000 HUF1,000 HUF2,000 HUF900 HUF500 HUF900

For all other orders ordered for separate delivery and with a total net value of less than HUF 10,000, the delivery

service fee is HUF 2,500 net.

Cascos partner discount**: -20% of all delivery charges, cannot be combined with other discounts

Sekurit Partner discount***: - 30% of all delivery charges, cannot be combined with other discounts

* In the case of a commercial relationship shorter than one year, the fee category is determined by extrapolating the volume data of the fiscal year to the entire year.

The Customer may initiate the application of a more favorable fee category than that determined based on historical data by concluding a separate agreement

.

**The condition for using the discount is a valid claims management agreement and active cooperation. The preferential fee category applies uniformly to all delivery addresses at the Customer's own site, regardless of the quantity of glass ordered for the given address.

***
The condition for using the discount is a valid Sekurit Partner agreement. The preferential fee category applies uniformly to all delivery addresses at the Customer's own site, regardless of the quantity of glass ordered for the given address.

Valid:

From February 1, 2025